Refund policy
Policy Overview
At Virel Executive Desk, we want every customer to feel confident when purchasing desks, office furniture, and workspace products for their home, office, or business.
If your order is not the right fit, arrives damaged, or there is an issue with what you received, our team will help review the request and provide the proper next steps.
Eligible returns and exchanges may be requested within 30 days of delivery, provided the item meets the requirements outlined below.
Return and Exchange Eligibility
To qualify for a return or exchange, the item must be:
- New and unused
- Unassembled
- In its original packaging
- In resalable condition
- Returned with all parts, hardware, manuals, and accessories included
- Free from damage, wear, installation marks, modification, or misuse
- Approved through our return authorization process before being shipped back
Items that have been assembled, installed, used, altered, damaged, or returned without original packaging may not be eligible for return.
Return Window
Returns and exchanges must be requested within 30 days from the date your order is delivered.
Requests made after 30 days may not be accepted.
Damage, defect, missing part, and concealed damage claims must be reported within 14 days of delivery.
Items That Cannot Be Returned
The following items may not be eligible for return:
- Items marked final sale
- Clearance items
- Custom or special-order items
- Assembled or installed items
- Used items
- Items without original packaging
- Items damaged due to customer handling, assembly, storage, or return shipping
- Items returned without authorization
- Mattresses, box springs, or other non-returnable product types if applicable
How to Start a Return or Exchange
To begin a return or exchange, contact us at:
support@virelexecutivedesk.com
Please include:
- Your order number
- Product name
- Reason for the return or exchange
- Photos of the item and packaging, when applicable
- Photos of any damage, defect, or issue, when applicable
Once your request is reviewed, we will provide return instructions and a Return Merchandise Authorization, also known as an RMA or RAN.
Do not send any item back without authorization. Returns shipped without authorization may be refused or delayed.
Return Shipping Responsibility
For customer-initiated returns, including buyer’s remorse, incorrect size selection, incorrect measurements, style preference, change of mind, or change of plans, the customer is responsible for return shipping costs.
If a prepaid return label is provided for a customer-initiated return, the return shipping cost may be deducted from the final refund.
Original shipping charges are non-refundable unless the return is due to our error or an approved manufacturer defect.
Restocking Fees
A restocking fee of up to 20% may apply to customer-initiated returns, including buyer’s remorse, incorrect measurements, incorrect size selection, style preference, or change of mind.
Restocking fees may also apply when an item is returned without all original packaging, parts, manuals, accessories, or required documentation.
If a return is due to our error, an approved manufacturer defect, or an approved shipping error, a restocking fee will not apply.
Return Packaging and Shipping
Returned items must be packaged securely in the original packaging.
The customer is responsible for damage that occurs during return shipping due to poor packaging, missing packaging, or improper handling.
Once return authorization is issued, the item must be shipped back and show a carrier tracking scan within 14 days.
The Return Authorization Number must be clearly marked on the outside of the package when instructed.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, missing parts, or incorrect, contact us as soon as possible at support@virelexecutivedesk.com.
Damage or defect claims must be reported within 14 days of delivery.
Please include photos of:
- The product
- The damaged or defective area
- The packaging
- The shipping label
- The delivery receipt, if available
For freight deliveries, please inspect the shipment before signing when possible. If visible damage is present, note the damage on the delivery paperwork before the driver leaves.
If approved, we may provide replacement parts, a replacement item, repair assistance, refund, or another appropriate resolution depending on the situation.
Concealed Damage
Concealed damage means damage that is not visible until the item is unpacked.
Concealed damage must be reported within 14 days of delivery.
Please keep all original packaging until the issue is fully reviewed. Packaging photos may be required to process a claim.
If we request additional photos or information, please respond promptly. Failure to provide requested documentation may delay or prevent claim approval.
Cancellations
Orders may be canceled for a full refund if the cancellation request is received before the item has shipped or entered final processing.
Once an order has shipped, been scheduled for freight pickup, or entered the final fulfillment stage, it cannot be canceled and must be handled through the standard return process.
Refund Processing Time
Approved refunds are processed after the returned item is received and inspected.
Refunds are typically processed within 7–10 business days after inspection.
Refunds are issued back to the original payment method. Your bank or payment provider may take additional time to post the refund to your account.
Any approved return shipping costs, restocking fees, original shipping charges, or other applicable deductions may be deducted from the final refund amount.
Exchanges
Exchanges are available for eligible items within the 30-day return window.
The original item must be returned in new, unused, unassembled condition with all original packaging, parts, hardware, manuals, and accessories included.
For customer-requested exchanges, the customer is responsible for return shipping and any reshipment costs.
Once the returned item is received and inspected, we will help arrange the replacement order.
Warranty and Replacement Parts
Some products may include a manufacturer warranty. Warranty coverage varies by product and manufacturer.
If a product issue is covered by warranty, we may assist with replacement parts or another manufacturer-approved resolution when available.
Warranty coverage does not apply to damage caused by misuse, improper assembly, modification, normal wear and tear, commercial misuse when not approved, improper storage, or damage during customer return shipping.
Final Reassurance
High-ticket furniture purchases should feel secure from start to finish. Virel Executive Desk is committed to clear communication, careful order handling, and professional support so you can shop with confidence.
