Refund policy
Last updated: July 14, 2026
Virel Executive Desk wants customers to receive complete and satisfactory products. Because many of our products are large, heavy, manufacturer-fulfilled, or shipped by freight, returns and cancellations require advance authorization.
By placing an order, you acknowledge that you have read, understand, and agree to this Refund Policy, our Shipping Policy, and our Terms of Service.
Return-Request Window
Eligible return requests must be submitted within 30 calendar days after delivery.
Submitting a request within 30 days does not automatically approve the return. The product must satisfy all eligibility requirements, and written return authorization must be issued before the product is shipped.
Returns requested after 30 days are not accepted unless required by applicable law or covered by a separate written manufacturer warranty.
Eligible Returns
To qualify for a customer-initiated return, the product must be:
- New
- Unused
- Unassembled
- Uninstalled
- Unmodified
- In resalable condition
- In its complete original packaging
- Accompanied by all parts, hardware, manuals, accessories, and documentation
- Free from customer-caused damage, odors, stains, scratches, wear, or assembly marks
- Approved in writing before return shipment
The manufacturer or return facility will inspect the product before issuing a refund.
Nonreturnable Products
Unless the product is materially defective or incorrect, the following are nonreturnable:
- Assembled products
- Installed products
- Used products
- Modified products
- Products without complete original packaging
- Custom or made-to-order products
- Special-order products
- Clearance products
- Final-sale products
- Discontinued products designated as nonreturnable
- Mattresses, foundations, and hygiene-sensitive products
- Products damaged after delivery by improper assembly, use, storage, handling, or modification
- Products returned without authorization
- Products sent to an unauthorized address
- Replacement parts
- Gift cards
Product-specific restrictions displayed before purchase also apply.
Starting a Return
To request a return, contact: support@virelexecutivedesk.com
Include:
- Order number
- Customer name
- Product name and SKU
- Reason for return
- Photos of the product
- Photos of the complete packaging
- Photos of product labels and shipping labels
- Confirmation that the product is unused and unassembled
Additional information may be required. Do not ship a product until you receive written return instructions and a Return Merchandise Authorization (RMA).
Return Authorization
Return authorization includes:
- Approved return address
- RMA number
- Packaging instructions
- Carrier instructions
- Return deadline
- Estimated freight charges
- Estimated restocking charges
A product sent without authorization, sent to the wrong warehouse, or sent after authorization expires will be refused. The customer is responsible for costs resulting from an unauthorized return.
Customer-Initiated Returns
Customer-initiated returns include:
- Change of mind
- Style preference
- Color preference
- Incorrect measurements
- Product not fitting the intended area
- Duplicate order
- Incorrect quantity ordered
- Incorrect product selected by the customer
- Project cancellation
- Delivery refusal without authorization
- Failure to accept delivery
- For these returns, the customer is responsible for:
- Return shipping costs
- Freight accessorial charges
- Insurance for the return shipment
- Restocking fees
- Damage occurring during return transportation
Restocking Fees
A 30% restocking fee applies to all approved customer-initiated returns.
Restocking fees are waived for:
- Verified shipment of the wrong product
- Verified manufacturer defect
- Verified damage caused before or during the original shipment
- Another confirmed error attributable to Virel Executive Desk or the fulfilling supplier
Return Shipping
Customers are responsible for arranging and paying return shipping for customer-initiated returns unless Virel Executive Desk agrees otherwise in writing. When we provide a return label or arrange freight as a convenience, the actual cost will be deducted from the refund.
Company-Error Returns: In the event of a verified manufacturer defect, damaged product, or incorrect item shipped, Virel Executive Desk covers all return shipping costs and will provide a prepaid return label or arrange freight pickup.
Large furniture returns require:
- Palletization
- Freight-class information
- A bill of lading
- Liftgate service
- Residential pickup
- Delivery appointment
- Additional packaging
The customer must follow all return instructions.
Return Packaging
The original packaging must be retained until the return and claim periods have expired. Products must be secured in the original cartons, foam, protective wrapping, pallets, and internal supports.
The customer is responsible for return-shipping damage caused by missing original packaging, inadequate repacking, improper palletization, loose components, unprotected surfaces, or failure to follow return instructions. A return damaged during transportation will receive a reduced refund or no refund.
Return Deadline After Authorization
Once a return is authorized, the shipment must be tendered to the approved carrier and show a valid tracking or freight-pickup scan within 14 calendar days, unless the written authorization states another deadline. An expired authorization will be canceled.
Damaged Products
Shipping damage must be handled according to the inspection and reporting requirements in our Shipping Policy.
For visible freight damage:
- Note the damage on the delivery receipt
- Photograph the shipment
- Contact us immediately
- Preserve all packaging
For concealed damage, report the issue promptly and within the applicable carrier deadline. Do not discard, assemble, repair, return, or refuse the product without instructions.
Defective Products and Missing Parts
Manufacturer defects and missing parts will be handled through replacement hardware, replacement components, repair instructions, partial replacement, complete replacement, or another manufacturer-approved remedy.
A defect does not automatically make the entire product eligible for return. Manufacturers require photographs, video, product serial numbers, part numbers, packaging labels, written descriptions, inspection, and confirmation of proper assembly.
Claims caused by incorrect assembly, misuse, modification, improper maintenance, normal wear, or customer damage are not manufacturer defects.
Incorrect Product
Report an incorrect product immediately and do not assemble or use it. We will verify the item using product labels, cartons, photographs, and order records. Once verified, we will provide the appropriate correction.
Authorized Remedies
The available remedy for an approved damage, defect, shortage, or incorrect-item claim includes replacement parts, repair assistance, partial replacement, full replacement, store credit, partial refund, return authorization, or a full refund. The remedy is based on the nature of the problem, manufacturer policy, availability, carrier responsibility, and applicable law.
Refused Deliveries
Do not refuse a delivery without authorization unless the product is visibly and severely damaged or the shipment is materially incomplete.
An unauthorized refusal is treated as a customer-initiated return. The customer is responsible for original freight, return freight, storage, redelivery, reconsignment, restocking, and other carrier charges.
Address-Related Returns
The customer is responsible for ensuring that the address is complete and accurate. If a shipment is returned, delayed, or reshipped because of a missing apartment or suite number, incorrect ZIP code, incorrect street address, undeliverable location, unavailable recipient, failure to schedule delivery, or refused delivery, the customer is responsible for the actual carrier charges.
A return caused by an inaccurate or incomplete address will also incur a 30% restocking fee.
Cancellations
Orders are transmitted to a manufacturer or warehouse shortly after they are placed. Cancellation requests are not guaranteed.
To request cancellation, contact us immediately. Some supplier orders can only be canceled on the same business day and before an early warehouse cutoff. Other orders become noncancelable as soon as the manufacturer accepts or begins processing them.
An order cannot be canceled after it has been accepted by the manufacturer, entered warehouse processing, been picked or packed, had shipping documents prepared, been scheduled for carrier pickup, or shipped. An order will become noncancelable before tracking information is available.
When cancellation is unavailable, the order is subject to the standard return process, including applicable freight and restocking charges.
Order Changes
Product, quantity, color, finish, and address changes are not guaranteed after checkout. A requested change requires cancellation and placement of a new order. If the original order cannot be canceled, return charges apply.
Exchanges
Approved exchanges are processed as a return and a new order unless otherwise stated. The customer is responsible for customer-initiated exchange costs, including return freight, restocking, shipping of the replacement, and price differences. Replacement products are subject to current pricing and availability.
Refund Calculation
Approved refunds will be reduced by:
- Return shipping
- Restocking fees
- Storage charges
- Redelivery or reconsignment fees
- Address-correction charges
- Damage deductions
- Other authorized carrier or manufacturer charges
A written refund calculation will be available upon request.
Refund Timing
Refunds are processed after the returned product is received, the return facility inspects it, applicable charges are determined, and the return is approved.
Approved refunds are issued within 7–10 business days after inspection. The financial institution may require additional time to post the credit. Refunds are issued to the original payment method unless otherwise required by law.
Manufacturer Warranties
Manufacturer warranty terms vary by brand and product. A manufacturer warranty provides replacement parts or repair assistance rather than a return or refund.
Warranty coverage does not include normal wear, misuse, commercial use not approved for the product, improper assembly, modification, improper storage, failure to maintain the product, accidental damage, or customer return-shipping damage. This policy does not reduce rights that cannot legally be waived.
Chargebacks
Contact us before initiating a payment dispute so we can investigate the order. Filing a chargeback does not eliminate responsibility for valid shipping, restocking, return, or product charges. We provide order, delivery, tracking, policy-acceptance, and communication records to the payment provider.
Policy Acknowledgment
By submitting an order, you acknowledge that:
- You reviewed the product specifications and measurements;
- You provided an accurate delivery address;
- You understand that furniture may require assembly;
- You understand the delivery method;
- You have read and agree to this Refund Policy;
- You have read and agree to the Shipping Policy and Terms of Service.
Contact Information
Virel Executive Desk Operated by BB S RESOLUTIONS LLC 2210 W Battle Ground, WA, Email: support@virelexecutivedesk.com Phone: 1-844-791-9497 Hours: Monday–Saturday, 9:00 AM–7:00 PM Pacific Time
