Shipping policy

Last updated: July 14, 2026

Overview

Welcome to Virel Executive Desk. Virel Executive Desk, operated by BB S RESOLUTIONS LLC, works with authorized manufacturers, distributors, and professional shipping carriers to deliver office furniture and related products directly to customers.

By placing an order, you acknowledge that you have read and agree to this Shipping Policy, our Refund Policy, and our Terms of Service.

Shipping Coverage

We currently ship to eligible addresses within the contiguous United States. We do not currently ship to:

  • Alaska or Hawaii
  • U.S. territories
  • International destinations
  • P.O. boxes
  • APO, FPO, or DPO addresses

Some products may have additional geographic restrictions based on the manufacturer, warehouse location, product size, or carrier availability.

Complimentary Standard Shipping ($0.00)

Unless otherwise stated on the product page or during checkout, standard shipping is complimentary (free) within our normal shipping area.

Complimentary shipping covers the standard delivery method selected for the product. It does not cover optional or customer-caused charges, including:

  • Expedited shipping
  • White-glove service
  • Room-of-choice delivery
  • Inside delivery
  • Assembly
  • Additional stair carries
  • Limited-access delivery
  • Storage
  • Redelivery
  • Reconsignment
  • Address correction
  • Missed appointments
  • Refused delivery
  • Return-to-sender charges
  • Other carrier accessorial charges

Any charge caused by inaccurate information, an inaccessible delivery location, a missed appointment, refusal, or another customer-caused issue may be billed to the customer or deducted from a refund.

Order Confirmation and Acceptance

An order-confirmation email confirms that we received your order. It does not mean that the manufacturer has accepted the order or that inventory has been reserved. All orders are subject to:

  • Payment authorization
  • Fraud review
  • Address verification
  • Inventory confirmation
  • Manufacturer acceptance
  • Shipping eligibility
  • Pricing and product-information verification

We may contact you if additional information is required. If an item is unavailable, discontinued, incorrectly priced, restricted from shipment to your location, or otherwise unable to be fulfilled, we may cancel the affected item and issue a refund to the original payment method.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

  • Street number and street name
  • Apartment, suite, unit, or building number
  • Correct ZIP code
  • Accessible telephone number
  • Business name when applicable
  • Any delivery restrictions that may affect the carrier

Contact us immediately after ordering if an address correction is needed. Address changes are not guaranteed after an order has been submitted. Manufacturers and carriers may charge for address corrections, reconsignment, reshipping, redelivery, storage, or return-to-sender service.

If an order is returned or delayed because of an incomplete or inaccurate address, the customer is responsible for the resulting charges. A returned shipment will also be subject to a 30% restocking fee, plus actual shipping expenses.

Processing Time and Order Cutoff

  • Order Cutoff Time: 2:00 PM Pacific Time (PT)
  • Order Processing Time: 1 to 7 business days (Monday–Friday)

Orders placed before 2:00 PM PT will begin processing the same business day. Orders placed after 2:00 PM PT will begin processing the following business day.

Processing includes payment and fraud review, inventory confirmation, manufacturer coordination, warehouse preparation, packaging, label or bill-of-lading preparation, and carrier scheduling. Small-parcel orders may be processed more quickly. Large, oversized, special-order, multi-piece, or freight shipments may require additional time. Processing times exclude weekends, federal holidays, manufacturer closures, inventory audits, scheduled warehouse downtime, and carrier delays. A shipping estimate is not a guaranteed delivery date.

Estimated Transit and Delivery

  • Standard Transit Time: 3 to 10 business days (Monday–Friday)

After carrier pickup, parcel shipments generally require approximately 3–7 business days in transit. Freight shipments generally require approximately 3–10 business days after pickup, depending on shipping origin, delivery destination, carrier terminal schedules, delivery-appointment availability, product size, weather, carrier capacity, and remote or limited-access locations.

Most orders are expected to arrive within approximately 5–17 business days from the order date. Special-order products and products with stated lead times may take longer. All processing and delivery dates are estimates and are not guaranteed.

Multiple Shipments

An order containing multiple products may ship from different warehouses, through different carriers, on different dates, or under separate tracking numbers. Receiving one portion of an order does not mean the remaining portion was omitted.

Parcel Shipping

Smaller products may ship through carriers such as UPS, FedEx, USPS, or another parcel carrier. Tracking information is generally provided after shipment. Tracking may take 24–48 hours to update after the carrier receives the shipment.

Freight and LTL Delivery

Large, heavy, or oversized furniture may ship by less-than-truckload freight, commonly called LTL freight. Unless the product page or written order confirmation states otherwise, standard freight service should be understood as curbside delivery. Curbside delivery generally means delivery to the nearest accessible point outside the residence or business.

Standard freight delivery does not normally include:

  • Inside placement
  • Room-of-choice placement
  • Assembly
  • Packaging removal
  • Installation
  • Moving existing furniture

The freight carrier will normally contact the customer to schedule a delivery appointment. Customers must provide a working telephone number and respond promptly to carrier calls or messages.

Delivery-Site Requirements

Before ordering, the customer is responsible for confirming that:

  • The product fits through doors, hallways, elevators, and stairways
  • The delivery location can accommodate a freight truck
  • The street and driveway are accessible
  • Any building or community restrictions have been disclosed
  • Someone authorized to inspect and accept the shipment will be available
  • Required permits or building reservations have been arranged

The carrier may refuse delivery when the location is unsafe, inaccessible, or materially different from the information provided.

Delivery Appointments

A customer who misses or refuses a scheduled delivery may be charged for redelivery, storage, return transportation, reconsignment, additional handling, or other carrier fees. These charges are not included in complimentary standard shipping.

Delivery Inspection

The customer or customer’s representative must inspect the shipment at delivery. Before signing a freight delivery receipt:

  • Count all cartons and pieces.
  • Inspect the packaging for holes, tears, crushing, punctures, wet areas, or other damage.
  • Inspect exposed product areas when reasonably possible.
  • Photograph the shipment, packaging, labels, and visible damage.
  • Write a detailed description of any damage or shortage on the delivery receipt.

Do not write only “subject to inspection.” Describe the actual damage, such as “carton crushed,” “wood panel exposed,” or “one carton missing.” Signing a delivery receipt without noting visible damage may substantially reduce or eliminate available carrier remedies.

Refusing a Shipment

Do not refuse a shipment solely because the outer packaging appears damaged unless:

  • The product appears severely or completely damaged;
  • Items are missing;
  • The carrier will not allow the damage to be documented; or
  • Virel Executive Desk authorizes refusal.

Contact us while the carrier is present whenever reasonably possible. An unauthorized refusal may be treated as a customer-initiated return. The customer may be responsible for original freight, return freight, storage, redelivery, and restocking charges.

Visible Shipping Damage

Visible shipping damage must be documented on the carrier’s delivery receipt before the driver leaves. Contact Virel Executive Desk immediately, preferably within 24 hours, and no later than 48 hours after delivery. Provide:

  • Order number
  • Product name and SKU
  • Photos of the entire product
  • Close-up photos of the damage
  • Photos of all packaging
  • Photos of shipping labels
  • A copy or photo of the delivery receipt
  • A written description of the issue

Keep all merchandise and packaging until the claim is resolved.

Concealed Shipping Damage

Concealed damage is damage discovered after the packaging is removed. Report concealed damage as soon as it is discovered, preferably within 48 hours and no later than five calendar days after delivery. Claims submitted later may be denied or limited by the carrier or manufacturer. Do not assemble, modify, discard, repair, or return the product while the claim is under review unless we provide written instructions.

Missing Parts, Defects, and Incorrect Products

Missing-part, manufacturing-defect, and incorrect-item claims should be reported promptly and no later than 14 days after delivery, unless a longer manufacturer warranty applies. Some manufacturers allow claims for up to 30 days. However, prompt reporting is necessary because carrier evidence, packaging, inventory, and replacement parts become more difficult to verify over time.

Claim Resolution

Depending on the circumstances and applicable manufacturer or carrier requirements, an approved claim may be resolved through:

  • Replacement parts
  • Repair assistance
  • Partial or full replacement
  • Carrier damage claim
  • Return authorization
  • Store credit
  • Partial or full refund

The appropriate remedy will be determined after reviewing the evidence and the available manufacturer and carrier options. Approval of a damage or defect claim does not automatically authorize a complete return or full refund. Replacement parts or another manufacturer-approved remedy may be provided first.

Shipment Insurance and Carrier Claims

Not every supplier or carrier automatically includes shipment insurance for the full retail value. Virel Executive Desk will coordinate eligible carrier claims when required, but customers must provide timely documentation and cooperate with reasonable inspection or claim requirements. Failure to preserve packaging, provide photographs, note visible damage, or make the product available for inspection may prevent approval.

Delays Outside Our Control

We are not responsible for delays caused by circumstances outside our reasonable control, including weather, natural disasters, carrier congestion, labor disruptions, road closures, freight-terminal delays, manufacturer closures, inventory discrepancies, government actions, incorrect customer information, or delivery-location restrictions. We will provide available updates but cannot guarantee carrier delivery dates.

Contact Information

Virel Executive Desk Operated by BB S RESOLUTIONS LLC Battle Ground, WA Email: support@virelexecutivedesk.com Phone: 1-844-791-9497 Hours: Monday–Saturday, 9:00 AM–7:00 PM Pacific Time