Terms of service

Last updated: July 14, 2026

Overview

Welcome to Virel Executive Desk.

Virel Executive Desk is a trade name operated by BB S RESOLUTIONS LLC. The terms “Virel Executive Desk,” “we,” “us,” and “our” refer to BB S RESOLUTIONS LLC doing business as Virel Executive Desk.

We operate this website and online store, including all related information, content, features, tools, products, and services, to provide customers with an online shopping experience for office furniture and related products.

Our store is powered by Shopify, which enables us to provide our online store and related services.

These Terms of Service, together with our Shipping Policy, Refund Policy, Privacy Policy, and any other policies referenced on our website, describe your rights and responsibilities when you visit our website, purchase products, communicate with us, or use our services.

Please read these Terms carefully. They contain important information about order acceptance, manufacturer fulfillment, shipping, cancellations, returns, warranties, limitations of liability, and other conditions that apply to your use of our website and services.

By visiting, accessing, interacting with, purchasing from, or using our website or services, you agree to be bound by these Terms of Service and the policies referenced herein. If you do not agree to these Terms, you should not access or use our website or place an order.

Section 1 – Access and Account Information

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use this website on devices you own or control.

To access certain portions of our website or purchase products, you may be required to provide information including your:

• Name
• Email address
• Billing address
• Shipping address
• Telephone number
• Payment information

You represent and warrant that all information you provide is accurate, current, complete, and that you have the legal right to provide it. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. You may not sell, transfer, assign, or license your customer account to another person.

Section 2 – Product Information

We make reasonable efforts to provide accurate product descriptions, images, dimensions, materials, finishes, pricing, availability, and specifications.

However, product colors, finishes, grain patterns, textures, measurements, or appearance may vary because of:

• Device and monitor settings
• Lighting and photography
• Natural material variation
• Manufacturing tolerances
• Product revisions
• Supplier-provided information

Dimensions may be approximate. Customers are responsible for reviewing product measurements and confirming that products will fit through doorways, hallways, stairways, elevators, and the intended installation area before ordering.

We do not guarantee that a product’s appearance will exactly match photographs displayed on a screen. Product descriptions, specifications, prices, availability, and other information may be updated or changed without notice. We reserve the right to discontinue products, limit quantities, correct product information, or remove products from our website at any time.

Section 3 – Orders and Order Acceptance

When you submit an order, you are making an offer to purchase the products in your cart. An automated order-confirmation email confirms only that we received your order. It does not mean that:

• We have accepted the order;
• Inventory has been reserved;
• The manufacturer has accepted the order;
• The product has entered processing; or
• A delivery date has been guaranteed.

Orders are subject to:

• Payment authorization
• Fraud review
• Address verification
• Inventory confirmation
• Manufacturer or distributor acceptance
• Product availability
• Warehouse availability
• Shipping eligibility
• Pricing verification
• Product-information verification

We reserve the right to accept, decline, modify, hold, or cancel an order for any lawful reason. Reasons may include:

• Product unavailability
• Inventory discrepancies
• Discontinued products
• Pricing errors
• Product-information errors
• Shipping restrictions
• Suspected fraud
• Payment problems
• Manufacturer restrictions
• Carrier limitations
• Quantity limitations

If we decline or cancel an order, we will attempt to notify you using the contact information provided with the order. When an order is canceled before fulfillment, any amount collected for the canceled item will be refunded to the original payment method.

Section 4 – Prices, Taxes, Billing, and Payment

Prices, discounts, and promotions are subject to change without notice. The price charged will normally be the price displayed when the order is submitted, subject to verification and correction of errors.

Unless otherwise stated, prices may not include:

• Sales tax
• Expedited shipping
• White-glove delivery
• Assembly
• Inside delivery
• Room-of-choice delivery
• Additional stair carries
• Limited-access fees
• Other optional services

Applicable sales tax may be calculated according to the delivery address and applicable tax requirements.

You agree to provide complete and accurate payment, billing, shipping, and account information. You represent and warrant that:

• The payment information you provide is accurate;
• You are authorized to use the payment method;
• Charges submitted through the payment method will be honored; and
• You will pay all authorized charges associated with the order.
• We may use third-party payment processors to complete transactions.

Section 5 – Manufacturer and Supplier Fulfillment

Certain products are stored, processed, packaged, and shipped by third-party manufacturers, distributors, warehouses, or logistics providers. Although another company may fulfill or transport the product, your retail purchase is made from Virel Executive Desk.

Orders remain subject to the applicable manufacturer’s or supplier’s:

• Inventory availability
• Processing schedule
• Warehouse schedule
• Shipping restrictions
• Cancellation rules
• Product warranty
• Return requirements
• Claim procedures
• Geographic restrictions

Manufacturer and supplier policies may vary by product or brand. We may be required to provide manufacturers, distributors, warehouses, and carriers with information reasonably necessary to process and deliver an order. We may cancel or modify an order if the supplier determines that the product is unavailable, discontinued, restricted, incorrectly priced, or unable to be shipped.

Section 6 – Manufacturer Pricing and Promotion Restrictions

Certain manufacturers impose minimum advertised price policies, promotional restrictions, or other brand requirements. As a result:

• Discount codes may exclude specific brands or products.
• Automatic discounts may not apply to every product.
• Storewide promotions may contain exclusions.
• Certain products may not qualify for price matching.
• Certain products may not qualify for coupons.
• Promotional prices may change or be withdrawn.
• Some prices may be controlled by manufacturer advertising requirements.

Unless expressly stated otherwise, a promotion does not guarantee that every product or brand is eligible. We reserve the right to remove a discount, correct a promotional error, or cancel an order when a discount violates an applicable manufacturer requirement.

Section 7 – Shipping and Delivery

Shipping and delivery are governed by our posted Shipping Policy. Processing and delivery dates are estimates and are not guaranteed.

Orders may be shipped:

• Directly from a manufacturer;
• From a distributor;
• From one or more warehouses;
• Through separate carriers;
• In multiple shipments;
• On different dates.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays
• Freight-terminal delays
• Weather
• Natural disasters
• Road closures
• Labor disputes
• Warehouse closures
• Inventory discrepancies
• Supply-chain disruptions
• Manufacturer delays
• Incorrect customer information
• Delivery restrictions
• Government actions

Tracking information may take time to become active after a label or bill of lading is created. Delivery estimates do not constitute guaranteed delivery dates.

Section 8 – Customer Delivery Responsibilities

Customers are responsible for providing a complete and accurate delivery address, including any apartment, suite, unit, building, access code, business name, or delivery restriction. Customers are also responsible for providing a working telephone number and responding to carrier communications.

Before ordering, the customer is responsible for confirming that:

• The product will fit in the intended location;
• The product will fit through access points;
• The delivery location can accommodate the selected delivery method;
• The road, driveway, or loading area is accessible;
• Building or community restrictions have been disclosed;
• Someone will be available for a scheduled delivery;
• Required building reservations or permits have been arranged.

Additional charges caused by customer-provided information or customer conduct may be billed to the customer or deducted from a refund. These charges may include:

• Address correction
• Reconsignment
• Redelivery
• Return-to-sender service
• Storage
• Missed appointments
• Refused delivery
• Limited-access service
• Additional handling
• Reshipping
• Residential pickup
• Other carrier accessorial charges

Complimentary or included standard shipping does not include these additional charges.

Section 9 – Freight Delivery and Inspection

Large or oversized products may be delivered through a freight or less-than-truckload carrier. Unless otherwise stated in writing, standard freight delivery generally means curbside delivery to the nearest reasonably accessible point outside the residence or business.

Standard freight delivery does not ordinarily include:

• Assembly
• Installation
• Inside placement
• Room-of-choice placement
• Packaging removal
• Moving existing furniture

Customers or their representatives must inspect freight shipments before signing the delivery receipt. Any visible shortage or damage should be:

• Documented on the delivery receipt;
• Photographed;
• Reported to Virel Executive Desk promptly; and
• Preserved for investigation.

Signing a delivery receipt without noting visible damage may reduce or eliminate available carrier remedies. Detailed inspection, refusal, damage-reporting, and claim procedures are contained in our Shipping Policy.

Section 10 – Cancellations and Order Changes

Cancellation requests are not guaranteed. Orders may be transmitted to a manufacturer or warehouse shortly after payment is authorized.

Some orders may only be canceled on the same business day and before an applicable supplier cutoff. Other orders may become noncancelable as soon as they are accepted or begin processing. An order may become noncancelable before tracking information is available.

An order generally cannot be canceled after it has:

• Been accepted by the manufacturer;
• Entered warehouse processing;
• Been picked or packed;
• Had shipping documents prepared;
• Been scheduled for carrier pickup; or
• Shipped.

To request a cancellation, contact us immediately. When cancellation is unavailable, the order will be handled according to our Refund Policy.

Changes to the product, quantity, finish, color, shipping address, or delivery method are also not guaranteed after checkout. A requested change may require cancellation and placement of a new order.

Section 11 – Returns, Refunds, and Exchanges

Returns, refunds, cancellations, and exchanges are governed by our posted Refund Policy. A return request does not automatically authorize a return. Customers must obtain written return authorization before returning a product.

Products sent without authorization may be:

• Refused;
• Delayed;
• Returned to the sender; or
• Ineligible for a refund.

Return eligibility may depend on:

• Product condition
• Original packaging
• Assembly status
• Manufacturer requirements
• Return deadline
• Product category
• Whether the product was custom or special-order
• Whether the product is designated final sale

Customer-initiated returns may be subject to:

• Return shipping costs
• Restocking fees
• Reboxing fees
• Inspection fees
• Storage charges
• Carrier accessorial fees
• Damage deductions

These deductions are explained in our Refund Policy.

Section 12 – Damaged, Defective, Missing, or Incorrect Products

Customers must inspect products and report damage, shortages, defects, or incorrect items within the applicable deadlines stated in our Shipping Policy and Refund Policy.

Customers may be required to provide:

• Photographs
• Video
• Packaging images
• Product labels
• Shipping labels
• Serial numbers
• Part numbers
• Delivery receipts
• A written description
• Other reasonable evidence

All products, cartons, foam, pallets, labels, and packaging should be retained while a claim is reviewed. Do not assemble, modify, repair, discard, return, or refuse merchandise unless instructed to do so.

Depending on the product, manufacturer, carrier, and nature of the claim, an approved remedy may include:

• Replacement hardware
• Replacement parts
• Repair assistance
• Partial replacement
• Full replacement
• Carrier claim
• Return authorization
• Store credit
• Partial refund
• Full refund

Approval of a claim does not automatically authorize a full product return or full refund. Replacement parts or another manufacturer-approved remedy may be provided first.

Section 13 – Manufacturer Warranties

Products may be covered by a manufacturer warranty. Warranty duration and remedies vary by manufacturer and product.

A manufacturer warranty may provide:

• Replacement parts
• Repair assistance
• Technical support
• Partial replacement
• Another manufacturer-approved remedy

A warranty does not necessarily provide a right to return the product for a refund. Warranty coverage generally does not include:

• Normal wear
• Misuse
• Improper assembly
• Improper installation
• Unauthorized modification
• Accidental damage
• Customer-caused damage
• Improper maintenance
• Improper storage
• Commercial use when the product is not approved for commercial use
• Damage during an unauthorized return shipment

Nothing in these Terms limits a consumer right that cannot lawfully be waived.

Section 14 – Policy Acknowledgment

By submitting an order, you acknowledge and agree that:

• You reviewed the product description and specifications;
• You reviewed the product dimensions;
• You confirmed that the product will fit in the intended location;
• You provided a complete and accurate delivery address;
• You understand the stated delivery method;
• You understand that furniture may require assembly;
• You have read and agree to our Shipping Policy;
• You have read and agree to our Refund Policy;
• You have read and agree to these Terms of Service; and
• You have read and agree to our Privacy Policy.

Do not complete your purchase if you do not agree to these policies.

Section 15 – Intellectual Property

Our website and services contain materials owned by or licensed to Virel Executive Desk, our suppliers, manufacturers, licensors, service providers, and other content owners. These materials may include text, graphics, logos, images, product descriptions, videos, page layouts, icons, audio, software, product data, and design elements.

These materials are protected by copyright, trademark, and other intellectual-property laws. You may use our website for personal, noncommercial shopping purposes only unless otherwise authorized in writing. You may not reproduce, distribute, modify, republish, scrape, copy, store, sell, resell, or exploit website content without authorization from the applicable rights holder.

Virel Executive Desk’s name, logo, designs, slogans, and branding may not be used without our prior written consent. Supplier and manufacturer names, trademarks, product images, and product information remain the property of their respective owners.

Section 16 – Optional Third-Party Tools

We may provide access to third-party tools, applications, widgets, integrations, or services that we do not own or control. These tools are provided “as is” and “as available” without warranties or representations from Virel Executive Desk. Your use of a third-party tool is at your own risk and may be governed by separate terms and privacy policies.

Section 17 – Third-Party Links

Our website may contain links to third-party websites, content, or services. These links are provided for convenience only. We are not responsible for evaluating or guaranteeing the accuracy, security, availability, content, products, services, policies, or privacy practices of third-party websites. Accessing a third-party website is at your own risk.

Section 18 – Relationship With Shopify

Virel Executive Desk is powered by Shopify. Shopify provides the technology that enables us to operate our online store, but purchases through our store are made directly from Virel Executive Desk. Shopify is not the seller of products purchased through our store and is not responsible for product fulfillment, product condition, delivery, returns, refunds, customer-service disputes, or manufacturer warranties. Personal information may be processed by Shopify according to Shopify’s applicable privacy practices.

Section 19 – Privacy

Personal information collected through our website and services is governed by our Privacy Policy. We may share information with manufacturers, distributors, payment processors, carriers, Shopify, service providers, and other parties as reasonably necessary to process payments, verify orders, fulfill products, schedule deliveries, provide customer support, prevent fraud, and comply with legal obligations. Please review our Privacy Policy for additional information.

Section 20 – SMS Messaging Terms

By opting in to receive SMS or text messages from Virel Executive Desk, you agree to receive recurring messages from us. Messages may include customer-care responses, order notifications, account notifications, shipping updates, delivery updates, security alerts, marketing messages, and promotional messages.

Message frequency varies. Message and data rates may apply. Consent to receive marketing SMS messages is not a condition of purchase. You may opt out by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT. After opting out, you may receive a confirmation message.

For assistance, reply HELP or contact us at:

• Email: support@virelexecutivedesk.com
• Phone: 1-844-791-9497

Virel Executive Desk does not share mobile information with third parties or affiliates for their marketing or promotional purposes. Text-message originator opt-in data and consent will not be shared with third parties for marketing purposes.

Section 21 – Feedback and Submitted Content

If you provide reviews, ideas, photographs, suggestions, comments, proposals, or other content, you grant Virel Executive Desk a worldwide, nonexclusive, royalty-free, sublicensable license to use, reproduce, modify, publish, display, and distribute that content for legitimate business and promotional purposes.

You represent that you own or control the submitted content; you have the right to provide it; it does not violate another person’s rights; and it is not unlawful, defamatory, fraudulent, or misleading. We are not required to compensate you, maintain submitted feedback in confidence, or respond to it.

Section 22 – Errors, Inaccuracies, and Omissions

Our website may occasionally contain typographical errors, inaccuracies, or omissions involving product descriptions, dimensions, specifications, pricing, promotions, shipping charges, availability, processing times, or transit times.

We reserve the right to correct errors, update information, modify orders, or cancel orders when information is inaccurate. This right applies even after an order has been submitted. If an order is canceled because of an error, amounts paid for the canceled item will be refunded.

Section 23 – Prohibited Uses

You may use our website only for lawful purposes. You may not use our website or services:

• For unlawful, fraudulent, abusive, or malicious activity;
• To violate any law or regulation;
• To infringe intellectual-property rights;
• To submit false or misleading information;
• To transmit malware or harmful code;
• To bypass website-security measures;
• To interfere with another person’s use of the website;
• To impersonate another person or business;
• To conduct unauthorized resale;
• To engage in payment fraud;
• To submit fraudulent claims;
• To send spam or unauthorized solicitations;
• To scrape or collect data without permission.

We may suspend or terminate access when these Terms are violated.

Section 24 – Automated Access and Artificial Intelligence Agents

You may not use bots, crawlers, scrapers, automated purchasing systems, artificial-intelligence agents, or similar technologies to access, extract, copy, index, purchase from, or interact with our website without prior written permission. Authorized automated access must identify itself accurately, comply with our instructions, respect rate limits, and avoid security or checkout-control circumvention. We may restrict or block automated access at any time.

Section 25 – Suspension and Termination

We may suspend, restrict, or terminate your access to our website or services if we reasonably determine that you violated these Terms, violated applicable law, engaged in fraudulent activity, abused a return or claim process, interfered with website operations, or created an unacceptable security or payment risk. You remain responsible for amounts owed before termination. Provisions that should reasonably survive termination will continue to apply.

Section 26 – Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control. Such events may include natural disasters, severe weather, fire, flood, war, civil unrest, government action, labor disputes, transportation interruptions, carrier congestion, utility failures, cybersecurity incidents, supplier closures, warehouse closures, public-health emergencies, and material shortages. We may delay, modify, or cancel affected orders when reasonably necessary.

Section 27 – Disclaimer of Warranties

Except as expressly provided in writing or required by law, our website, services, and products are provided “as is” and “as available.” We do not guarantee that the website or services will be uninterrupted, timely, secure, error-free, complete, or continuously available.

To the fullest extent permitted by law, we disclaim implied warranties, representations, and conditions, including implied warranties of merchantability, fitness for a particular purpose, title, durability, and noninfringement. Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

Section 28 – Limitation of Liability

To the fullest extent permitted by law, Virel Executive Desk, BB S RESOLUTIONS LLC, our owners, officers, employees, affiliates, agents, contractors, licensors, manufacturers, suppliers, service providers, carriers, and Shopify will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages. This includes damages involving lost profits, lost revenue, lost savings, loss of data, business interruption, replacement costs, or loss of use.

These limitations apply regardless of whether a claim is based on contract, tort, negligence, strict liability, or another legal theory. Nothing in these Terms excludes liability that cannot legally be excluded.

Section 29 – Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Virel Executive Desk, BB S RESOLUTIONS LLC, Shopify, and our respective owners, officers, employees, affiliates, agents, contractors, licensors, and service providers from claims, damages, losses, liabilities, costs, and reasonable legal expenses arising from your violation of these Terms, your violation of applicable law, your violation of another person’s rights, fraudulent or unlawful use of our services, information or content you submit, or your misuse of a product. This section does not apply where prohibited by law.

Section 30 – Severability

If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be enforced to the fullest extent legally permitted. The unenforceable portion will be severed, and the remaining provisions will continue in effect.

Section 31 – Waiver and Entire Agreement

Our failure to enforce a provision does not constitute a waiver of that provision. These Terms, together with the policies posted on our website, constitute the entire agreement between you and Virel Executive Desk regarding use of our website and purchase of our products.

Section 32 – Assignment

You may not assign or transfer these Terms or your rights and obligations without our prior written consent. We may assign or transfer our rights and obligations in connection with a merger, acquisition, sale, restructuring, service-provider arrangement, or other lawful business transaction.

Section 33 – Governing Law

These Terms and any separate agreements under which we provide products or services are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Any dispute will be submitted to a court with lawful jurisdiction, except where applicable consumer law requires otherwise.

Section 34 – Headings

Section headings are provided for convenience only and do not limit or alter the meaning of these Terms.

Section 35 – Changes to These Terms

We may update or replace these Terms by posting a revised version on our website. The effective date will be displayed at the top of the page. Changes apply after they are posted unless otherwise stated or required by law. Continued use of our website after an update constitutes acceptance of the revised Terms. Changes to these Terms will not retroactively reduce rights that already accrued under applicable law.

Section 36 – Contact Information

Questions about these Terms should be sent to:

Virel Executive Desk Operated by BB S RESOLUTIONS LLC  Battle Ground, WA 98604 Email: support@virelexecutivedesk.com Phone: 1-844-791-9497 Business hours: Monday through Saturday, 9:00 AM to 7:00 PM Pacific Time

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